Please read through our returns policy below carefully as you are agreeing to this when you make a purchase with us.
How to return
For international orders:Simply fill out a return form and mail the item(s) within 21 business days from the date of delivery and provide an email with the tracking number. When filling out the sheet, please make sure you indicate if you would like a refund or an exchange.
We don’t provide return label to international orders.so we suggest using your local post office for the best service and tracking ID.
Defective items must be reported within 7 days of receipt. If not reported, we will not accept the return. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
Return addresses will be included with your order.
Our returns department has the right to refuse any returned item that does not meet the original condition. In this instance, the returned item WILL NOT be sent back to the consumer.
RETURNS WILL ONLY BE ACCEPTED WHEN:
• Items are in their original condition with all security tags and labels.
• Items are in their original packaging.
• Tags remain attached to garments.
• Garments are unworn, unwashed and unstained.
Some items are not eligible for a return or refund.
WE DO NOT ALLOW RETURNS FOR THE FOLLOWING:
• Products received without authorisation.
• Sale items can only be returned for Exchange, No refund.
• Garments that have inbuilt underwear sewn into them.
• Products received in a condition other than their original condition.
• Products without their tags attached.
• Products that appear worn, smell of perfume, smoke, deodorant or body odour.
• Products that are marked or damaged in any way, that includes, fake tan, deodorant and makeup.
Please note, we are not responsible for lost, stolen or undelivered returned parcels.
We can replace your current item with a different size, color, or an entirely different design within 21 business days. Please mail the item back to us and we will process the exchange with no restocking fee and FREE shipping back to you. We only allow for one exchange per order. We don’t do free exchange for international orders.
Payments will be credited back to the original purchasers credit card. Returns for refund are processed within 2-3 working days of receiving the item. This can vary between banks, so please speak to your bank for any more info regarding processing times.Refund time for credit card payments varies depending on your bank. PayPal refunds are instant.
Please make sure to include the return form with your package to process your returns faster.